FAQs

WE ONLY ACCEPT RETURNS in case your order arrives incorrect or damaged.

If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date your order was delivered. We do not offer refunds in any case. 

In the rare case that your order DOES NOT ARRIVE, we will send you a FULL REFUND.

 

YOU CAN RETURN YOUR ORDER, IF:

• Your order arrives broken or damaged.

If your order arrives damaged, you can send it back to us for repairs, OR you can take it to your local jeweler and we will cover all fees associated with the repair. 

• You received the wrong item, size or color.

You can return the item for free and we'll send you the correct item.

 

YOU CANNOT RETURN YOUR ORDER, IF :

• You purchased the wrong size

If your necklace or bracelet is too small, You can purchase extra links from us and take the item to a local jeweler who can extend it. If your necklace or bracelet is too big, you can take it to a local jeweler and they can shorten it. If your ring does not fit, you can take it to a local jeweler for resizing.

• You do not like the item due to any personal reasons.

We are not responsible for any of your personal reasons.

• The item is scratched, discolored, or tarnished AFTER delivery.

We are NOT responsible for any damage that happens to the item when you're wearing it. To avoid this, please wear your jewelry with care. If your item does scratch, tarnish or fade, you can take it to a local jeweler for replating and it will look brand new once again.

• Diamonds fall out or become loose AFTER delivery.

If diamonds are missing, we can ship you some additional diamonds and you can take the item to a local jeweler who can fix it for you.

• Your chain twists, gets tangled or does not sit right.

It's normal for chains and necklaces to twist or get tangled. To avoid this, you need to first lay the necklace flat on a table, then pick it up from both ends and without twisting, lock it behind your neck. It may take a few tries but doing this will make sure your chain sits correctly and straight.

Based in Sacramento California expanding to Atlanta GA

Step 1: Reach Out to Us

You have several ways to initiate your custom project with us:

Option 1: Send us a Direct Message on Instagram @runmenever

Option 2: Send us a direct message on Facebook messenger @Chance the Jeweler 

Step 2: Specify Your Design

Tell us exactly what you want to have as the design for your piece or let our team of specialists find a design for you.

Pro Tip: The more reference images you can provide, the better. If you don't have any, we'll send you examples to help guide your choice of style.

 

Step 3: Review and Confirm Quote

Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $100 is required.
 

Step 4: Initial Design Concepts

After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24-48 hours.

 

Step 5: CAD Design

Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24-48 hours, and you have unlimited revisions until you're completely satisfied.

Note: The initial $100 downpayment will be deducted from the final cost of the pendant.

 

Step 6: Final Payment and Production

After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom piece.

 

Step 7: Stay Updated

We'll keep you in the loop during production, sending you images of the progress.

 

Step 8: Delivery

The production process usually takes between 1-2 weeks, and shipping takes approximately 4 days via DHL.

We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.